Here we have listed the most frequently asked questions regarding registration for and participation in the Telenor Copenhagen Marathon. Please contact customer service, if you would like to have any information added to the FAQ.
Frequently asked questions
How do I register for the Telenor Copenhagen Marathon?
Registrations are submitted online at cphmarathon.com eller via the Telenor CPH Marathon App. Online entry is open until race start. It is also possible to register at the Telenor CPH Marathon Expo or at the info desk at the start and finish open from 7:30 am on race day.
What is included in the entry fee?
A Nike running T-shirt, a finisher medal, race photos and video, and a free Telenor victory photo.
Is there a limited number of spots available?
No, there is no capacity limit.
Where and when does the Telenor Copenhagen Marathon commence?
What personal entry information is required?
The race commences on Islands Brygge in Copenhagen on Sunday, May 19th, 2019, at 9:30 am.
When registering for the race, you must fill in your name, email, birthday, gender, postal code and nationality.If you wish to receive important entrant information per SMS text message – such as your bib number – remember to enter your mobile number in the online registration form or log in on your entrant profile to add it later on.
Can I choose my T-shirt size?
You choose your T-shirt size when you register online. T-shirts are collected at the Telenor Copenhagen Marathon Expoen.
Can I register more than one person at the same time?
Yes, you have the option of registrering more than one person. You must enter the following data for each additional person you register: name, email, birthday, gender, postal code and nationality.
Can we submit a group or company entry?
For groups, companies or other groups interested in registering and/or making a collective payment, it is possible to submit a collective entry. First step is to create a group / company account. The account manager will have the option to decide which registration procedure should be used for other members of the group / company to register.
How can I pay?
Payment methods include debit card, Visa debit, VISA, Euro Mastercard, VISA Electron, Diners Club, MobilePay Online, and Maestro (keep in mind that additional fees may apply).
Companies / groups who have created a group / company account have the option of paying by invoice (VAT identification number is required).
Can I cancel my registration?
No. Once registration is submitted it is legally binding, and refunds cannot be granted. According to Danish law, running events fall under the category of recreational and leisure activities and the organisers are therefore, according to the Danish Customer Contracts Act concerning e-commerce, not obliged to offer refunds.
However, you have the option of transferring your entry to a different person. If the entry is purchased at reduced price or with a discount, the new entrant will be charged with the difference between the paid amount and the standard entry fee of 93€. An entry transfer will also be charged with a fee of DKK 100.
The unauthorized use of a bib number can lead to disqualification, and organizer can not be held responsible for fraud and abuse related to the transfer of entries, including entries that have been sold or bought via the official Facebook page.
Please note, that the unauthorized use of a bib number may lead to disqualification.
Do I receive an entry confirmation?
Once your registration has been processed, an e-mail confirmation will be sent to the e-mail address entered in your entrant profile. If you do not receive this info mail, please check your spam mail or contact customer service
How can I change my participant data after I have registered?
It is important that the personal data in your entrant profile is up to date at all times. In case your personal data should change, please be sure to update your entrant profile by logging on with the username and password sent to you by email.
Can I have my name and country flag printed on my bib number?
Everyone who registers before the cut off date has their name and nationality printed on their bib number.
I am prevented from participating and wish to transfer my start number to a different person. How do I do that?
If you are prevented from participating, you may transfer your entry to a different person against a fee of DKK 100,-. Find detailed instructions here
All entrants, including transferred ones, who sign up after the cut off date, will not have their name and nationality printed on their bib number. Instead, they will receive a blank bib number.
Is it okay to partipate in a wheelchair or with a babyjogger?
Blind or otherwise physically impaired persons are allowed to participate provided they start in the start group furthest back and show due consideration to fellow runners. Special equipment, such as handchairs, wheelchairs and babyjoggers, are allowed only by previous agreement with the organisers.
How do I collect my bib number?
You must collect your bib number along with your race packet at the Telenor Copenhagen Marathon Expo in Sparta Hallen, Gunnar Nu Hansens Plads 11, DK-2100 Copenhagen, Thursday thru Saturday. To collect your race packet, you must present your registration car, which is emailed to you before the race. Although we strongly recommend collecting your race number at the Expo, it will be possible to collect on race day. Race day pick up will take place at the information desk at the start and finish area and will be entirely at your own risk. The organisers take no responsibility in case of delays or any other circumstances that might prevent the participant to be at the race start in due time, whatever the reason may be.
How is race timing carried out?
Race timing service is provided by Ultimate Sport Service by means of a timing chip incorporated in the bib number. The bib number can be disposed of after the race.
All official race times (exect the winner times) are measured as net times, from the time the participant crosses the starting line to the time he/she crosses the finish line. Split times are registered at every 5 km and at 21.1 km.
All winner times are measured as gross times.
Is there a course time limit?
Yes, the official time limit is 6 hours net for the full distance and 3 hours net for the half marathon mark. Read more here
When can I drop off and reclaim my race bag?
Baggage drop off is located at the start and finish area. It opens at 7:30 am and closes at 5:00 PM. Read more.
How do I collect my participant T-shirt?
Your Nike runing T-shirt is to be collected at the Telenor Copenhagen Marathon Expo along with your race packet. You choose your T-shirt size at the pick up.
Who are the organizers of the Telenor Copenhagen Marathon?
The Telenor Copenhagen Marathon is organized by Sparta Athletics & Running.
How can I contact the organizers?
The Telenor Copenhagen Marathon customer service team is available Monday thru Thursday 10:00 – 17:00 and Friday 10:00 – 15:00:
Phone: +45 35 26 69 00
Gunnar Nu Hansens Plads 11
Remember to have your PO number ready at all requests, so they can identify your order in the systems.